Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of samondo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amanda M.
using this for a couple of days already. just as described!
Sophie C.
is awesome, you have my 100% positive feedback
Laura K.
i didn’t even have to wait till is on sale – i am more than happy with its price right now
Fiona S.
Most likely the cheapest price for is awailable in the store. Just as wanted!
Jennifer R.
I guess it’s the cheapest that is offered online. Great!
Veronica B.
Received as described. Very good quality
Evan B.
Product really beautiful, thank you very much)
Elijah B.
Buying from this store has exceeded all my expectations. Thanks for !
Sara C.
You’ll never find a with a more decent price than this one. Tried and tested for and by myself already
Elijah B.
true to the picture
Amanda F.
so far this was my best choice
Robert W.
This store asks the lowest price for , thanks to the seller
Marie F.
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Evan B.
totally fine
Amber E.
my second order in this store 🙂 thanks for great service! is amazing!
Amber C.
my new is exactly what I expected!
Freddie F.
Perfect! Everything was fine
Daniel B.
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
Oliver H.
Color of excellent as the photo, thank you so much!!!
Amber E.
Very good, i think that probably later i will buy from this store again.
Harry F.
It’s the best I’ve ever bought online
Sophie C.
Perfect! Everything was fine
Laura K.
thanks to the seller for free shipping! happy with the purchase
Laura K.
is resonable priced and store is really nice in general
Nicole Y.
Given that such an inexpensive is quite a rarity, here’s my endless gratitude to the seller.
Liam S.
just received, no flaws found
James M.
Thank you for great and fast shipping! `ll order again from this store!
Rachel L.
Looks like on picture. Thanks!
Fiona S.
This is perhaps one of the best, if not the most cool products of thisbrand I have ever had the joy to use. I feel it is a good obtainment. It arrived in advance of what was it was predicted and saved me a lot of hassle, since I needed it at an early date. I was surreally gladdened with the customer service. I appreciate itself, have not marked any points tobash. completely recommend.
Derek S.
Very beautiful! Arrived well packed and protected. Thanks!
Maggie P.
Store A++++
William J.
Ordered with a nice discount, can’t be happier!
Robert H.
That’s the only wtore where i found a new
Megan G.
nice and in good condition…thank you…
Tom D.
i was looking for the best online, and all my expectations are met
Amber E.
It was awesome to get online on such favorable terms
Bradley M.
Thank You Very Much. Very cool. Color as the photo.
Michelle T.
It took me some time to find a for such a modest price. Thanks to the seller!
Mary M.
just the right one for me
David M.
best i bought online so far
Brian D.
For my budget, is the perfect solution. This shop rocks!
Melissa M.
quick, exelent quality, best seller I worked with!
Maggie P.
I’ve bought discounted and can’t be happier with a purchase
Marie F.
arrived as was promised. quality worthy, much better than expected. Thanks