Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of samondo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank u! I was a little worried but the item is perfect!
Excellent quality. Product just as described. Good work!
looking forward to ordering from here again. loved the quality of
product excellent. quality is good. Thank you very much store, recommend.
everything’s up to standard
Thank you a lot! Absolutely 5 stars!!!
well costs every single cent i paid. fine and cool
Delivery really fast!!! thanks!!!
With such a low cost, has an excellent quality
Got it in my mail this couple of hours ago. Super excited about giving it a try!
Accurate sizing and excellent quality. Good work!
New available in such a convenient webstore is a true catch!
probably one of the best deals i made. thanks to the store!
I did my best – savings for didn’t go in vain. Quite happy with the purchase
thanks to the store! the quality of is great!
Love the . Thank you very much!!
The best thing about this item is its undeniably high quality
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
Great processing time, no complaints! Highly recommended!!
Super ! arrived well packed and in perfect condition. recommend to others!
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
Thanks a lot!! All is OK!
true to the picture
Product is super! Thank you very much!
was packed carefully. loved it
Wow, it actually amazing. I highly recommend it!
Though I’ve only had this thing for 3 days a week I’m quite happy with it. This is a good buy. I ordered it for my friend. We were both overwhelmed with the quality of theproduct. The parcel actually came quickly and I was quite glad. way topped my suppositions. I would doubtlessly recommend this good. admire it so much I am already planning to purchase more.
I received within a couple of weeks. Like it so much.
it’s always cool to get a new without any additional expenses. thanks for the free shipping!
it’s a really low priced , everything else in the store is also great