Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of samondo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
William J.
Really love it!
Robert H.
My product received, thank you.
Maria W.
noproblems with the order, everything is fine
Thomas H.
loved the quality and packing of
Kevin W.
Really glad they have it for sale. Met all my expectations!
Alice F.
just got . really satisfied with the purchase
Kelly Y.
Thank You Very Much. Very cool. Color as the photo.
Mary M.
Given that such an inexpensive is quite a rarity, here’s my endless gratitude to the seller.
Robert H.
This store is awesome. you won’t find brand new anywhere else for such a modest price, I guess.
Liam S.
that’s a bargain! looks perfectly
Evan B.
New has an astonishing quality. I’ve checked ot alread 🙂
Mary M.
recommend the 🙂
Tyler G.
I decided to compare with similar offers and soon found out it’s the best possible alternative
Robert W.
It took me some time to find a for such a modest price. Thanks to the seller!
Matthew J.
awesome for its price bracket
Frank J.
wonderful product and customer service. thanks for this
Daniel B.
As for my review, I am deeply satisfied with my order. Came in time, quality as described, the seller is lovely
Robert W.
Glad I could buy online in this webstore
Sofia W.
Good quality of the product, i’m impressed
Derek S.
The best part is free shipping 🙂 Huge thanks to the seller!
William J.
It’s awesome I could get online from this store. Was looking for it for a long time!
James M.
Everything is good. Store is very attentive 🙂 Thank you!
Olivia Y.
as for my experience, is really worth ordering
Megan G.
It took me some time to find a for such a modest price. Thanks to the seller!
David M.
looks beautiful, the condition is perfect
George G.
my colleague is so content with ! This is the most breathtaking offer ever! me and my coworker would recommend this product. It was delivered so fast, the prognosed delivery was slightly over) {{a week later and it came less than in nine days after purchasing it! exceptionally enthusiastic with the acquisition and with the customer service. And this purchase, outpaced our expectations for theworth.
Amanda M.
awesome . thank you!
Amber W.
was packed carefully. loved it
Bradley M.
The store is just the best. thanks for
Tom D.
Arrived in less than 20 days and great quality!!!
Allison R.
the store is just the best. savings for are totally worth it
Alexandra W.
The store offers the cheapest online. Nice buy!
Amber R.
Nice product and quality, looks really amazing!
Matthew J.
a decent quality for the price
Brian D.
Thank you SO MUCH! For my more than modest budget, was exactly what I’ve been looking for!
Melissa M.
Buying in this store was a decision of the month 🙂
Amber C.
ordered a new recently – i’ve bought it before already, but liked it lots and decided to go for it again
Amanda F.
Excellent quality. Product just as described. Good work!
Laura K.
New is something that anyonewould buy instantly. I did, and I did it with no hesitation 🙂
James M.
With free shipping available, it’s a great deal.
Megan G.
When such a cheap is available online, it’s logical to buy it instantly. That’s what I did 🙂
Jeremy P.
my second order in this store 🙂 thanks for great service! is amazing!
Amanda M.
Won’t even compare with what is sold in other stores. This one is the best!
Linda Y.
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn’t disappointed, just the opposite
Matthew J.
everything’s up to standard
Sofia W.
really satisfied with the . cool!
Thomas H.
Received in a reasonable amount of time. Glad with the purchase
Kevin H.
Good product and fast delivery. Thank You very much! :)))