Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of samondo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Frank J.
Thanks for free delivery and for good service.
Matthew J.
That’s a brand new , and the quality is more than high
Jeremy P.
Amazing quality and fast shipping
Frank J.
I’m glad i managed to find a reputable store where I can buy online
James M.
Happy with the purchase, will order again soon
Megan G.
the quality is very good! very impressed!
Sean S.
No reason to worry where to find online. This store is just the perfect place to get everything you need
Amber C.
thanks to the store! the quality of is great!
Amanda M.
Thanks. finally arrived. Delivery was not so long. Overall I quite happy.
Marie F.
was pleasantly surprised with the order
Bradley M.
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
Matthew J.
just wait and see, you won’t be disappointed 🙂 quality of just super!
Freddie F.
thank you! quality is good! I like it!
Amber C.
discount is a good offer available in this webstore
Amanda F.
Everything is fine. Delivery was pretty fast. I would recommend this store.
Thomas H.
Happy with my new
Marie F.
Well, that was truly a bargain. My order is in the post already, can’t wait to collect it and give it a good try at home
Michelle T.
super made
Thomas H.
nice quality for the money paid
Jennifer R.
my roommate is so content with ! This is the most mind-blowing item ever! me and my buddy would recommend this item. It was sent out so fast, the declared delivery was a bit more than later and it came less than in ten days after ordering it! unbelievably satisfied with the purchasing and with the customer service. And this deal, overstepped my expectations for theexpenses.
Laura K.
It’s so resonably priced I couldn’t resist 🙂 Waiting for my parcel already!
Kelly Y.
Utterly happy with purchase. Thanks to the store!
Michelle S.
awesome , i recommend!
Alexandra W.
very satisfied with the purchase! excellent goods!