Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of samondo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sara B.
arrived ahead of time. Quality is excellent!
Amanda M.
a great one. highly recommend
Allison R.
really happy with the purchase
Tom D.
Very fast shipping, good quality! Thank you!
David P.
All the reviews made me realize it’s great value for money
Sofia W.
It’s perfect. Delivery was very very fast comparing to others. It’s really nice quality. I recommend it without a doubt.
Bradley M.
You’ll never find a with a more decent price than this one. Tried and tested for and by myself already
Tyler G.
Super quality and fast delivery! Thanks a lot!!
Tyler G.
thanks! I ordered about 2 weeks ago and it’s already arrived. Quality is as described. Will order again.
George G.
Very fast shipping, as described. I recommend this shop. Thank you very much :)))
Robert W.
Great quality! Recommend to everybody… Thanks!
Harry N.
thanks! I ordered about 2 weeks ago and it’s already arrived. Quality is as described. Will order again.
Bradley M.
bought a new here. not disappointed!
Freddie F.
Great quality product! The communication with the store was very good, I recommend!!!
Fiona S.
Happy with the purchase. Thanks to the seller, it’s a true bargain!
Frank J.
no reasons to be disappointed. is awesome!
Katie L.
an excellent , worth the money!
Sara C.
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
James M.
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn’t disappointed, just the opposite
Amber C.
true to the picture
Harry N.
Highly recommend this ! + reliable store!!
Maria W.
Thanks a lot! Arrived fast and safe! I’m suuuuper happy!
Matthew M.
perfectly made, no reason to worry
Alexandra W.
Very satisfied. Recommend this shop.
Matthew J.
The is one of the best. Thanks!
Megan G.
the quality is fine, and the store is a great. recommend this
Laura K.
excellent product! no problems with delivery. color is exactly that I needed. thank you 🙂
Nicole Y.
It’s actually quite a reasonable price for , so I gave it a try. Satisfied 🙂
Jeremy P.
makes a nice gift, glad i bought it
Amber W.
probably the cheapest online. glad i found the store!
Sean S.
Fast delivery and excellent quality. Absolutely satisfied with the product. Thank you so much. Will order more. I recommend the store.
Frank J.
arrived in excellent condition. good quality. thanks to store. would advise.
Melissa M.
Great! Quality super! Fast delivery! Thank You
Kelly Y.
To buy online on such a reasonable price is more of a miracle 🙂 thanks to the seller!