Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of samondo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can’t verbalize how pleased I am! I deliberately familiarize myself the reviews before bargaining about items online, and this one maintains such passionate reviews I couldn-t bail out. It-s exceptionally cute, the depiction doesn-t do it justice. I-ve got a lot of praises for it. It is unbelievably faultlessly made and exceptionally worth the minor price I paid for it. alternately stated, it is a rare product.
This store is the best place where i can get online
Thanks for the work, everything came in good quality, I’ll rate 5 stars.
Even better than the pictures. Came really fast. Thanks to the store, I Love It.
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
This webstore is a great place to make a bargain
Discounted or not, is a lovely purchase. Totally as described, 100% true to the picture
it’s lovely ! just as described
bought by a friend’s reccommendation, it’s just like i expected!
really happy with the purchase
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
Where to buy online for such a modest price, if not here? There’s no such place!
makes a brilliant present. couldn’t be happier!
Everything is fine, advise this to everybody
true to the picture
This store offers lovely items for sale. Adorable stuff!
Everything super! Thank you! ‘ll order more in future!!!
Very happy with the quality of and fast shipping!!!
love this item, everything as described, thx
arrived ahead of time. Quality is excellent!
Good quality , exactly as described, recommend this store.
arrived in time, recommend
Thank you so much I am leaving a feedback on 5 star
great , totally worth waiting for
the quality is very good! very impressed!
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
What you were looking for!!! Fast shipping! Recommend!
just received, no flaws found
It’s awesome I could get online from this store. Was looking for it for a long time!
super good and thanks for free shipping.