Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of samondo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Michelle T.
Very cool product. 10 out 10!!
Liam S.
excellent quality, i am super glad
Kevin H.
amazing , thank you!
Aaron P.
is awesome, you have my 100% positive feedback
Alice F.
The was offered with a fair dcisount, so how could i resist the temptation 🙂
Amber E.
The store offers cheap online. Really glad I places an order
Shannon J.
Quality is cool!!! Will buy more from this shop.
Allison R.
That’s such a good price for ! can’t wait for my delivery to arrive
Brian D.
recommend this ! good price and quality!
Michelle S.
no reasons to be disappointed. is awesome!
Jeremy P.
Looks great, I don’t find any defects… Shipping was quite fast and arrived without problems.
Tyler G.
got it for my cousin. no drawbacks noted!
Bradley M.
Thank You Very Much. Very cool. Color as the photo.
Freddie F.
Like it a lot. Quality is excellent. Packed well. Recommend
Megan G.
Thanks to the free shipping option, I saved quite a lot on the purchase and made a good deal
William J.
my siblings are so glad with ! This is the most breathtaking product ever! me and my siblings would recommend this deal. It was sent out so fast, the estimated delivery was twelve days later and it came faster than in nine days after placing an order! insanely enthusiastic with the acquiring and with the customer service. And this purchase, topped previous expectations for theexpenses.
Maria W.
Can’t even compare with anything else – too cool! Thanks to the seller
Tyler G.
The best in all the items offered online in such a convenient store!
Matthew J.
As I can judge from my own experience, the best online are sold in this very store. Great!
Thomas H.
great quality! just perfect!
Megan G.
Now I know here to find online for a great price! Thanks to the seller
Oliver H.
let’s face it. a brand new is not a something you’d find easily, but the seller did the impossible. great job!
Harry F.
Good quality of the product, i’m impressed
Amber R.
Greay quality product, delivered in good condition. Thanks a lot!
Evan B.
Product same as the description, arrived before the deadline, well packed, recommend.
Aaron P.
on sale is something! i’m happy i managed to make such an awesome deal
Elijah B.
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
Kelly Y.
came very quickly, for two weeks. Thank You!!